sfsdf

The Nordstrom Way To Customer Service Excellence

Rent

MRP: ₹ 2250.5

Initial Payable: ₹ 150

Rent Amount: ₹

You Save:
%

30 days
90 days
180 days
360 days

Read reviews (0)

Write a review

Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's best companies to work for and most admired every year the surveys have been taken. Despite its position in the hard-hit luxury retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. Of the U.S. companies with a market value exceeding 2 billion, Nordstrom is one of only that has a 30 percent compound annual growth in earnings for the past five years. How have they done it?The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company.New material in this revised edition includes: new Part II on:How To Become The Nordstrom Of Your IndustryNew chapters on Nordstrom's online customer service, and innovative social commerce features of its websiteNordstrom's multi-channel approach to customer serviceExtensive new interviews with current top management, and top sales people.