This new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People and Workaholics. Each difficult situation is described, how it happens is analyzed, and then strategies to help you deal with the problem are suggested. Disruptive behavior patterns can be addressed once and for all, instead of having to handle one-off "difficult" events, time and time again. It will help you to deal with even more difficult types than the first edition, such as: Disrespectful people Plodders Gossips Princesses (and Princes) Mbnust-have-the-last-word people U-turners Absolutbnely invaluable to everybody, How People Tick is full of tried and tested tips for handing "difficult" people in "difficult" situations, based on a real understanding of their behavior. It is an essential read- if you find people bewildering or just plain difficult, and yet still want to understand them, work with them and live with them. Contents: Introduction Angry people Anxious people Apologetic People Biased people Blamers Boring people Bullies Change-resistant people Charmers Cold people Competitive people Confused people Difficult people Disobedient people Disrespectful people Dumpers Embarrassed people Forgetful people Gossipy people Hostile people Impatient people Impetuous, implusive people Indecisive people Insecure people Insincere people Last-minuters Late people Loners Messy people Moody people Must-have-the-last-word people Negative people Nit-picky people Patronizing people Phobic people Plodders Princesses and princes Repeaters Scatter-gum thinkers Selfish people Show-offs Stressed people Unassertive people Unenthusiastic people Unfulfilled people Unmotivated people Unrealistic people Untrusting people